At AgeCare, we strive to be leaders in seniors care and approach things differently in our commitment to our residents, families, staff, and volunteers. A willingness to explore new and creative approaches in the delivery of care and services is a cornerstone of who we are from our inception. We believe as strongly in responsiveness and innovation as we do in our history, foundation, and experience.

• AgeCare plans extensively for these scenarios as part of our outbreak and pandemic preparedness protocols. When the cases in Canada were confirmed, and the outbreak began to spread, an AgeCare COVID-19 Operations Centre was formed. This cross-disciplinary leadership team meets daily to discuss COVID-19 updates and actions required.
• AgeCare has a robust pandemic plan in place – outlining how we will continue to provide quality care and services during a COVID-19 outbreak.
• AgeCare has put the necessary steps in place to ensure our communities have enough equipment, supplies, and staff to continue to provide safe, quality care for our residents.
• AgeCare communities are continually enhancing their care and services procedures to prevent the spread of COVID-19 and support the safety and well-being of residents and staff.
• AgeCare's approach and procedures relating to COVID-19 align directly with Fraser Health Authority. We stay current with all updates from the Chief Medical Officer of Health and AHS, taking action on any new developments urgently.

For our resident's and family's awareness, we have created an overview of our outbreak protocols. AgeCare Outbreak Protocols Overview (PDF)

At AgeCare, we fully understand the critical role communication plays during a pandemic, and are committed to providing you with up-to-date information as it becomes available.

To get updates on our current COVID-19 Outbreak at Harmony Court we encourage you to sign up for our Daily Updates by visiting: www.agecare.ca/signup

To speak to a member of our leadership team, please call:

1-800-889-2238
Open Mon – Sun 9 AM to 5 PM

------------------

Weekly updates are sent by email to our families and shared with our staff and residents on-site.

If a community has one or more positive COVID-19 cases:

• Daily updates are sent by email to our residents, families, and staff and shared with our staff and residents on-site.
• A dedicated 1-800 number is set up for families to call to speak to a member of the leadership team at their AgeCare Community.

Visitation Guidelines

Harmony Court Care Centre Visitation Guidelines

It is no longer a requirement to pre-book your visits with a resident in the care centre.

It is strongly recommended that long-term care visitors are fully vaccinated with two doses (the second dose received a minimum of two weeks prior).

Fully Immunized

• Must wear a medical mask in all indoor public/common areas, including to and from the resident’s room.
• Can remove mask while visiting the resident in their suite or designated area.

Not Immunized or Partially Immunized

• Must wear a medical mask at all times, including visiting with the resident in their suite or indoor public/common areas.

Time:

To allow for screening, visiting hours are:

Monday through Sunday
9:30 am to 12:00 pm
1:30 pm to 5:00 pm
6:30 pm to 8:00 pm

Location:

• Visits can occur in the resident’s suite, designated areas, or outside.
• Whenever possible, residents residing in shared suites-(semi-private), visits should occur in a designated area or outside. If the visit is occurring in a shared suite, the number of visitors may be limited to maintain physical distance from the other residents.

When entering, visitors must be screened and follow ALL safe visiting practices and COVID-19 protocols.

Harmony Court Estate Visitation Guidelines

There is a strong recommendation that all visitors be fully immunized - two doses with the second dose received a minimum of two weeks prior.

There are no additional requirements or restrictions around Estate visitation. We ask that all visitors continue to follow all public health guidance.

Virtual Visits

We are encouraging in-person visitation when possible. Virtual Visits will still be available, but we ask that they be reserved for those who cannot visit in person. To book a virtual visit and window visits with your loved one, contact hcrecreation@agecare.ca or (604) 527-3328 between 9:30 am to 3:30 pm, Monday to Friday.