At AgeCare, we strive to be leaders in seniors care and approach things differently in our commitment to our residents, families, staff, and volunteers. A willingness to explore new and creative approaches in the delivery of care and services is a cornerstone of who we are from our inception. We believe as strongly in responsiveness and innovation as we do in our history, foundation, and experience.

• AgeCare plans extensively for these scenarios as part of our outbreak and pandemic preparedness protocols. When the cases in Canada were confirmed, and the outbreak began to spread, an AgeCare COVID-19 Operations Centre was formed. This cross-disciplinary leadership team meets daily to discuss COVID-19 updates and actions required.
• AgeCare has a robust pandemic plan in place – outlining how we will continue to provide quality care and services during a COVID-19 outbreak.
• AgeCare has put the necessary steps in place to ensure our communities have enough equipment, supplies, and staff to continue to provide safe, quality care for our residents.
• AgeCare communities are continually enhancing their care and services procedures to prevent the spread of COVID-19 and support the safety and well-being of residents and staff.
• AgeCare's approach and procedures relating to COVID-19 align directly with Fraser Health Authority. We stay current with all updates from the Chief Medical Officer of Health and AHS, taking action on any new developments urgently.

For our resident's and family's awareness, we have created an overview of our outbreak protocols. AgeCare Outbreak Protocols Overview (PDF)

At AgeCare, we fully understand the critical role communication plays during a pandemic, and are committed to providing you with up-to-date information as it becomes available. Currently, weekly updates are sent by email to our families and shared with our staff and residents on-site.

If a community has one or more positive COVID-19 cases:

• Daily updates are sent by email to our families and shared with our staff and residents on-site.
• A dedicated 1-800 number is set up for families to call to speak to a member of the leadership team at their AgeCare Community.
  • 1-800-889-2238 | Open 
    Mon-Sun 10 AM to 6 PM

To protect against respiratory illnesses, including the flu and Coronavirus (COVID-19), you should:

1. Wash your hands often and thoroughly.
2. Avoid touching your face, nose, or mouth with unwashed hands.
3. Avoid close contact with people who are sick.
4. Clean and disinfect surfaces that are frequently touched.
5. When sick, cover your cough and sneezes and then wash your hands.
6. Stay at home and away from others if you are feeling ill. Self-isolate when required. Residents are at higher risk of serious illness from exposure to COVID-19 and other illnesses.