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Coronavirus COVID-19 Updates

Coronavirus (COVID-19): Alberta Updates

What AgeCare is Doing

At AgeCare, we strive to be leaders in seniors care and approach things differently in our commitment to our residents, families, staff, and volunteers. A willingness to explore new and creative approaches in the delivery of care and services is a cornerstone of who we are from our inception. We believe as strongly in responsiveness and innovation as we do in our history, foundation, and experience.

  • AgeCare plans extensively for these scenarios as part of our outbreak and pandemic preparedness protocols. When the cases in Canada were confirmed, and the outbreak began to spread, an AgeCare COVID-19 Operations Centre was formed. This cross-disciplinary leadership team meets daily to discuss COVID-19 updates and actions required.
  • AgeCare has a robust pandemic plan in place – outlining how we will continue to provide quality care and services during a COVID-19 outbreak.
  • AgeCare has put the necessary steps in place to ensure our communities have enough equipment, supplies, and staff to continue to provide safe, quality care for our residents.
  • AgeCare communities are continually enhancing their care and services procedures to prevent the spread of COVID-19 and support the safety and well-being of residents and staff.
  • AgeCare's approach and procedures relating to COVID-19 align directly with Alberta Health Services (AHS). We stay current with all updates from the Chief Medical Officer of Health and AHS, taking action on any new developments urgently.

For our resident's and family's awareness, we have created an overview of our outbreak protocols. AgeCare Outbreak Protocols Overview (PDF)

Resident & Family Communication

At AgeCare, we fully understand the critical role communication plays during a pandemic, and are committed to providing you with up-to-date information as it becomes available. Currently, weekly updates are sent by email to our families and shared with our staff and residents on-site.

If a community has one or more positive COVID-19 cases:

  • Daily updates are sent by email to our families and shared with our staff and residents on-site.
  • A dedicated 1-800 number is set up for families to call to speak to a member of the leadership team at their AgeCare Community.
    • 1-800-889-2238 | Open 
      Mon-Sun 10 AM to 6 PM
What You Can Do

To protect against respiratory illnesses, including the flu and Coronavirus (COVID-19), you should:

  1. Wash your hands often and thoroughly.
  2. Avoid touching your face, nose, or mouth with unwashed hands.
  3. Avoid close contact with people who are sick.
  4. Clean and disinfect surfaces that are frequently touched.
  5. When sick, cover your cough and sneezes and then wash your hands.
  6. Stay at home and away from others if you are feeling ill. Self-isolate when required. Residents are at higher risk of serious illness from exposure to COVID-19 and other illnesses.

Visitation Guidelines

New visitation guidelines with continuous masking are coming into effect on Monday, October 25th. Please familiarize yourself with the new guidelines should you choose to visit.

>> Download our Visitor Guide (PDF)

Designated Family Support Persons (DFSP) at the time of screening must provide proof of full vaccination (two doses) completed at least 2 weeks prior OR be COVID-19 Rapid Antigen Screened (RAS) before your visit. Four (4) individuals can be identified as a resident's Designated Family / Support Persons (DFSP). Children under 14 years of age must be accompanied.

Social Visitors must provide proof of being fully vaccinated with both doses at least 2 weeks prior at screening.

As of Monday, October 25th, visitors over the age of 2 must wear a medical mask in all indoor areas, including while in the resident’s room. Residents are not required to be masked at this time. If visitors are from different households, physical distancing is required.

Download our Visitor Guide (PDF)

AB Visit Guide Front Page

Resources for Safe Visits

5-Minutes of Education

Physical Distancing

Source: Alberta Health Services


Hand Hygiene

Washing Hands with Soap & Water (WHO Technique)

Washing Hands with Sanitizer (WHO Technique)

Masks: Donning and Doffing

General COVID-19 Resources